Frequently asked questions

What is this service for?

With this serivice you can easily add the multi-tool contact button to your website, so your customers can easily contact you with their preffered messenger or live chat widget.

Can I use this serivce for free?

Yes, you can use it for free within unlimited time, but with some functional limitations. To compare free plan with other plans, please visit the pricing section.

Why do I need to set up multiple contact channels on my site?

For example, if a customers visits your website for a few minutes but is on WhatsApp all day, they might prefer to communicate directly through it. This is because they're already on WhatsApp, checking notifications and reading messages. So, some people love WhatsApp, some uses Messenger, others - Telegram. So let your customers contact you with their prefered messenger. Also, you can add contact forms, so people can leave messages.

Can I display a single button instead of channels menu?

Yes, you can switch the mode to a "Signle channel" to display a single channel button instead of multi-channel menu.

Which channels I can use with this service?

We support almost every messenger and social network. WhatsApp, Telegram, Facebook Messenger, Viber, anything you want. Please visit this page for complete list.

Can I display some greating messages?

Yes you can! Those messages are very attractive, they are can drive more contacts to you. Another great feature is to display unread bubble near the contact button. It attract the people attention and work as a call-to-action.

Is there a live chat widget?

Yes, we have a full-featured live chat widget. We also have an admin live chat widget, so you can integrate it into your site's admin area to receive and reply live chat messages.

Can I use live chat widget separately?

Yes, you can use it apart from the multi-tool widget.

Can I add other people to handle incoming messages?

Yes, we have agents functionality. Agents are people that can handle all your incoming messages. Agents functionality available in Pro and Multisite plans.

Can I install the widget on my client's site?

Yes, for this purpose we have a special feature calls "Agency". With that feature you can create Pro plan sub accounts and deliver them to your clients. Then clients can login to their accounts, setup contact channels, manage incoming messages, etc... Agency feature include 5 clients accounts, then you can buy additional clients for 3 USD / client. You will also receive 50% affiliate if your clients will use any paid features.

How can I activate agency feature?

To active agency feature you need to use Pro or Multisite plan. Then you can buy Agency feature on the Upgrade page. Agency feature cost is 18 USD lifetime. You can use your balance or credit card for payment.